Why is Commitment Important in the Philippine Call Center Industry?
Why is Commitment Important in the Philippine Call Center Industry?
by: Arlene Gentallan
The reality of the Philippine call centers ... is commitment necessary?
"The Commitment"
In the call center industry, people come and go -- it's a fact of the call center life. Employees resign because of myriads of reasons. It's surprising to know how high the turnover rate is in the call center industry compared to other professions.
Keep in mind that the company is putting investments in each of its hired applicants even before they start benefiting the company financially (like training and medical). Therefore, each resignation is a financial loss.
Put yourself in the company's position and ask yourself "How can a business grow when it's employees keeps on resigning?"
Please don't think of the call center industry as a seasonal job here in the Philippines (well, unless you are specifically applying for a part time job in the call center e.g. student.) The call center industry in the Philippines is not a fad, it's here to grow and stay.
Yes, the BPO industry is marked by a stressful and fast-faced, ever changing environment. Who would want to work in such an industry? But surprisingly, the call center industry is gaining grounds towards stability.
Resignation -- it's a setback the BPO industry is willing to take, but it's also a problem they so desperately want to solve. And what's the best thing they can do than to screen each applicant during the interview process.
So when you are asked the million dollar question "How long are you planning to stay on this company?" Be sure, you answer it correctly.
Call center job interview questions and answer measuring commitment:
1. How long are you planning to stay in this company?
2. Why did you choose to apply in this company? / Why do you want to work in this company (call center / BPO industry?)
3. How do you foresee yourself 5 years from now?
Call center job interview answer 1:
"How long are you planning to stay in this company?"
1. ++ Commitment Note One:
It's important to emphasize that you've found the right company for you. A company you're willing to stay for the entire duration of your working life. Never mention that you're in the trial and error phase of your job hunt, see which company accepts you or which one works best for your liking. That's a big NO.
Among the many competing call center companies out there, tell them why you get attracted to this particular company. Tell them the unique or best thing you've found out about this company that no else surpasses.
Better yet, justify your answer by saying positive stuffs about the company. Amaze your interviewer by making her/him aware that you've done your part researching about the company. It's like answering our second job interview question:
Call center job interview answer 2:
"Why did you choose to apply in this company? / Why do you want to work in this company?"
2. ++ Commitment Note Two:
It's a plus point if you're able to cite the good things you've heard about the company to convince the interviewer that working for the company is your best option.
3. ++ Commitment Note Three:
If the location of the company is strategic, comment about it.
4. ++ Commitment Note Four:
The interviewer may challenge your commitment by asking what you know about this particular call center company you're applying on.
5. ++ Commitment Note Five:
If you're in line with some other profession and in desperate need of money so you can go back to your respective field, a piece of advice, never mention it. Always bear in mind the commitment part.
6. ++ Commitment Note Six:
Some call centers in the Philippines are really stringent when it comes to an applicant's commitment. Let's say you have the perfect speech to emphasize your commitment but problem is, there's something on your past experience that tells otherwise, much worst, you've mentioned that on your resume.
Call center job interview answer 3:
"How do you see yourself 5 years from now?"
7. ++ Commitment Note Seven:
This is a classic interview question to measure a call center applicant's level of commitment. Note that the interviewer is interested on your professional career progression as a call center agent and not on your personal goals.
With these points in mind, you'll easily be able to answer job interview questions geared towards measuring your level of commitment. Good luck with your job hunt. And don't forget to bring in a pack of confidence and enthusiasm!
by: Arlene Gentallan
 |
| Why is Commitment Important in the Philippine Call Center Industry? |
The reality of the Philippine call centers ... is commitment necessary?
"The Commitment"
In the call center industry, people come and go -- it's a fact of the call center life. Employees resign because of myriads of reasons. It's surprising to know how high the turnover rate is in the call center industry compared to other professions.
Keep in mind that the company is putting investments in each of its hired applicants even before they start benefiting the company financially (like training and medical). Therefore, each resignation is a financial loss.
Put yourself in the company's position and ask yourself "How can a business grow when it's employees keeps on resigning?"
Please don't think of the call center industry as a seasonal job here in the Philippines (well, unless you are specifically applying for a part time job in the call center e.g. student.) The call center industry in the Philippines is not a fad, it's here to grow and stay.
Yes, the BPO industry is marked by a stressful and fast-faced, ever changing environment. Who would want to work in such an industry? But surprisingly, the call center industry is gaining grounds towards stability.
Resignation -- it's a setback the BPO industry is willing to take, but it's also a problem they so desperately want to solve. And what's the best thing they can do than to screen each applicant during the interview process.
So when you are asked the million dollar question "How long are you planning to stay on this company?" Be sure, you answer it correctly.
Call center job interview questions and answer measuring commitment:
1. How long are you planning to stay in this company?
2. Why did you choose to apply in this company? / Why do you want to work in this company (call center / BPO industry?)
3. How do you foresee yourself 5 years from now?
Call center job interview answer 1:
"How long are you planning to stay in this company?"
"I plan on staying on this company for my entire career life. I envisioned myself to be successful in the call center industry since my skill and ability is in line with the job. I've heared a lot of good feedbacks about this company and I know I'll have lots of opportunities to grow here professionally."
1. ++ Commitment Note One:
It's important to emphasize that you've found the right company for you. A company you're willing to stay for the entire duration of your working life. Never mention that you're in the trial and error phase of your job hunt, see which company accepts you or which one works best for your liking. That's a big NO.
Among the many competing call center companies out there, tell them why you get attracted to this particular company. Tell them the unique or best thing you've found out about this company that no else surpasses.
Better yet, justify your answer by saying positive stuffs about the company. Amaze your interviewer by making her/him aware that you've done your part researching about the company. It's like answering our second job interview question:
Call center job interview answer 2:
"Why did you choose to apply in this company? / Why do you want to work in this company?"
2. ++ Commitment Note Two:
It's a plus point if you're able to cite the good things you've heard about the company to convince the interviewer that working for the company is your best option.
* "I prefer working for this company because it's a establish leader in providing excellent customer service. People who work here are very professional. This company has a very good work environment."
3. ++ Commitment Note Three:
If the location of the company is strategic, comment about it.
* "I specially prefer this company considering it's near my home (or the dormitory I'm renting.) This will save me time that I'll otherwise spend traveling. I'm confident this will have a good impact on my attendance."
4. ++ Commitment Note Four:
The interviewer may challenge your commitment by asking what you know about this particular call center company you're applying on.
* "Do your research." Read feedback about the company. Go to the company's website and see how they promote their company.
* You may be asked how many sites they have in the country, and how long that call center company has been operating.
5. ++ Commitment Note Five:
If you're in line with some other profession and in desperate need of money so you can go back to your respective field, a piece of advice, never mention it. Always bear in mind the commitment part.
* Don't reason that you want to be a call center agent simply because it's so hard to go back to your profession even if it's true that there's a very narrow (almost impossible) chance for you to indeed go back. Don't say that you really wanted to go abroad but you can't because of reasons. They'll just counter you by asking "So if the work condition in your profession get's better, you'll go back?"
* They don't want to hear that you choose to be a call center just because you don't have any other option. Yes, there are people that love to work in the call center. That's what they like to here.
* Ahem..."I enjoy working in a fast pace environment. I love challenges. I feel confident and accomplished to be able to use my talents and skills at work. Working as a call center agent is the perfect opportunity to encorporate my abilities."
* Always remember the value of commitment. Do mention that you prefer to work in the call center industry because it's the line if work you foresee yourself succeeding in the future. You see yourself growing in the bpo industry. You foresee yourself as a future team leader / unit manager / subject matter expert...etc.
* "Most of my colleagues prefer to go abroad to seek greener pasture but I'm a family oriented person so I prefer to stay here in the Philippines and I'm grateful that the call center industry is flourishing here. I'm confident this will be the profession I'll grow old with."
6. ++ Commitment Note Six:
Some call centers in the Philippines are really stringent when it comes to an applicant's commitment. Let's say you have the perfect speech to emphasize your commitment but problem is, there's something on your past experience that tells otherwise, much worst, you've mentioned that on your resume.
* Polish your resume. Remove potential job credential that can label you as a job hopper. Those job in which you've stayed for less than six months, remove those from your resume.
* When the interviewer asks you why you left your previous company, don't mention reasons that your family just took a short vacation overseas or you've had a love one who got sick and there's no one else to take care of him/her. Believe me, they don't have to know the truth. Don't even mention stress and overtime issue (it's the normal expected problems a call center agent is always facing.) You can mention you left your previous employment because of lack of professional growth. You may say that your friend recommended you apply on this company.
* If you’re the type that switches company on a periodic basis (like on a yearly basis), make sure this will not reflect on your resume. But if you think those work experiences are too valuable especially if the number of years you've served in the bpo industry is such a significant factor in getting more benefits, though you've worked in myriads of call center, try...who knows maybe you'll find a call center that'll buy your reasons.
Call center job interview answer 3:
"How do you see yourself 5 years from now?"
7. ++ Commitment Note Seven:
This is a classic interview question to measure a call center applicant's level of commitment. Note that the interviewer is interested on your professional career progression as a call center agent and not on your personal goals.
* The usual and correct response is along the line of "...still working in this same company but with a higher position."
* I see myself as taking in more responsibility or be promoted as a team leader / unit manager / subject matter expert.
* Reminding you of commitment. Take note you want to still be on that same company after 5 years, not in another call center company with a higher position.
With these points in mind, you'll easily be able to answer job interview questions geared towards measuring your level of commitment. Good luck with your job hunt. And don't forget to bring in a pack of confidence and enthusiasm!
Summary of Contents:
"The Commitment"
Call center job interview questions and answer measuring commitment
Call center job interview answer 1: "How long are you planning to stay in this company?"
++ Commitment Note One
Call center job interview answer 2: "Why did you choose to apply in this company? / Why do you want to work in this company?"
++ Commitment Note Two
++ Commitment Note Three
++ Commitment Note Four
++ Commitment Note Five
++ Commitment Note Six
Call center job interview answer 3: "How do you see yourself 5 years from now?"
++ Commitment Note Seven
"The Commitment"
Call center job interview questions and answer measuring commitment
Call center job interview answer 1: "How long are you planning to stay in this company?"
++ Commitment Note One
Call center job interview answer 2: "Why did you choose to apply in this company? / Why do you want to work in this company?"
++ Commitment Note Two
++ Commitment Note Three
++ Commitment Note Four
++ Commitment Note Five
++ Commitment Note Six
Call center job interview answer 3: "How do you see yourself 5 years from now?"
++ Commitment Note Seven
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