Common Call Center Job Interview Question and Answer (Part 2)

Common Call Center Job Interview Question and Answer (Part 2)

by: Arlene Gentallan

Common Call Center Job Interview Question and Answer (Part 2)

Common Call Center Job Interview Questions and Answers with Do's and Don'ts




1. Tips for answering call center job interview question:

What do you know about this company?

Do's:

++ Research about the company beforehand.

* Awards / recognition / title the company received

* Number of sites and their locations

* Since when the company begun operating in the country

++ Positive feedbacks about the company

* Excellent reputation in providing excellent customer service

* Industry leader

* People working here are easy to get along with

* Fun workplace / environment

* Supportive management

* Excellent employee support

2. Tips for answering call center job interview question:

What is your idea of an excellent customer service?

Do's:

++ Going the extra miles to help the customer

* Exceed the customer's expectation

* Not just the usual

* An excellent customer service is not only being able to resolve the customer's main concern or immediate need but also adding that extra to make the customer feel valued, thereby creating a lasting impression.

* How to create a lasting impression: Personalize each call. Treat each customer uniquely.

* Recognize the customer's issue, empathize.

* Thank the customer, look for positive points on the account and appreciate it. (e.g. Appreciate the number of years the customer remained loyal to the company, the excellent history of the customer. Give a good feedback on the customer's good maintenance of the account. Is it the customer's birth day? Why not greet her/him?)

* Establish a connection with the customer.

* Anticipate future needs of the customer and provide appropriate intervention or education.

3. Tips for answering call center job interview question:

What are your short term and long term goal?

Do's:

++ Career oriented + Commitment

* "My short term goal is to land a stable job in this company. My long term goal is to take in more responsibility on this same company to handle a managerial position."

Don'ts:

-- It's not about your personal goal

* Don't mention goals that are not call center work oriented. (e.g. Don't mention your plan to save up to buy car, house, start your own business, provide a better future to your family.)

* Don't mention goals about your personal life that is not in line with the company objective. (Don't say that your short term goal: work as a call center agent for six months; Long term goal: be a nurse)

* Don't forget to show commitment. (Don't say that your short term goal: gain experience and skill from this company; Long term goal: be a part of some other better company)

4. Tips for answering call center job interview question:

What do you do outside work?

Do's:

++ Hobbies and interest

* Mention about your productive past time activities that portray you as a responsible and social person with a proper work-play balance. (E.g. Sports, arts, reading, doing volunteer work)

Don'ts:


-- Don't mention that you have a part time job. (This may conflict with your main work)


-- Don't mention your lazy habits


-- Don't mention that you think about work all the time or that you don't have anything better than to work. (This leads to burn out)


5. Tips for answering call center job interview question:

What is your expected salary?

* The salary range for a starting center agent is usually around 15-17k.

* Do research about the company and the compensation commonly offered.

* Look up job search website

6. Tips for answering call center job interview question:

Do you have a question you would like to ask me?

Do's:

++ Work related question (To show your interest on the position)

* Asking the interviewer is a great way to show that you have a genuine interest on the position you are applying for and the company.

* E.g. "Given I pass my job application, when is the earliest date I could start?"

Don'ts:

-- Don't linger on personal stuffs about the interviewer.


-- Don't fire questions 'aggressively' challenging the interviewer.

Summary of Contents:

Common Call Center Job Interview Questions and Answers with Do's and Don'ts

1. What do you know about this company?

2. What is your idea of an excellent customer service?

3. What are your short term and long term goal?

4. What do you do outside work?

5. What is your expected salary?

6. Do you have a question you would like to ask me?